DO NOT RETURN BOOKS WITHOUT AUTHORIZATION AS DESCRIBED BELOW.
Please be aware of the following rules regarding returns:
- All returns must be requested within 90 days of purchase.
- We will not accept returns of more than 8 copies per title.
- All returned items must be First-Quality and in original condition. A refund will be issued upon inspection of the returned items only if items are shrink wrapped as sold or First-Quality. First Quality is defined as having clean edges, no scratches, folded corners, marked pages, etc. Item must be re-sellable for a refund to be issued for that item.
- Return shipment fees are paid by the customer unless due to Barcelona error.
- A copy of your original invoice and packing slip must be included with the shipment. Carton must be marked with your original order number as shown on the packing slip, AND RMA number.
- Refunds and exchanges will not be made for e-books.All e-book sales are final.
- Re-stocking fees for wholesale/retail accounts as follows:
- 10% fee on returns of 5 items or less
- 20% fee on returns of 6 to 15 items
- 30% fee on returns of 16 items or more
- 50% fee on non-compliance or unauthorized returns
- Wholesale/retail accounts will be issued an account credit until they are paid in full